Privacy Policy
Last updated: April 2026
1. Who We Are
Melbourne Merch Pty Ltd (ABN 31 675 535 276) operates from Moorabbin, VIC 3189. We provide custom printing and branded merchandise services. In this policy, "we", "us", and "our" refers to Melbourne Merch.
2. Information We Collect
We collect information you provide directly when you:
- Request a quote or place an order (name, email, phone, company, delivery address)
- Upload artwork files for production
- Subscribe to our newsletter
- Contact us via email, phone, or our website form
We also automatically collect technical data including IP address, browser type, pages visited, and referring URL through Google Analytics (GA4) for site improvement purposes.
3. How We Use Your Information
- To process quotes, orders, and payments
- To communicate about your order status and artwork proofs
- To send invoices and receipts
- To improve our website and services
- To send marketing communications (only with your consent, and you can opt out at any time)
4. How We Store and Protect Your Data
Your data is stored on secure, encrypted servers. Payment processing is handled by Stripe, which is PCI-DSS compliant. We do not store your credit card details. Artwork files are stored securely on Cloudflare R2 and are only accessible to our production team.
5. Third-Party Services
We use the following third-party services that may process your data:
- Stripe — payment processing
- Google Analytics — website analytics
- Resend — transactional email delivery
- Cloudflare — website hosting and file storage
- Xero — invoicing and accounting
Each service has its own privacy policy. We only share the minimum data required for each service to function.
6. Cookies
We use essential cookies to maintain your shopping session and preferences. We also use Google Analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
8. Data Retention
We retain order and customer data for 7 years to comply with Australian tax and business record-keeping requirements. Artwork files are retained for 2 years after the last order to facilitate reorders. You may request earlier deletion of non-essential data.
9. Contact Us
For privacy-related enquiries or to exercise your rights, contact us at:
Email: chris@melbournemerch.com.au
Phone: 0412 075 376
Address: 6 Cochranes Road, Moorabbin VIC 3189